Gambling should be entertaining. When it stops feeling that way, something needs to change. by9999 provides every player with real tools to set limits, take breaks and get support — because responsible play is not optional here, it is built into the platform.
All of these tools are available through your by9999 account settings. They are not hidden behind support tickets — they are designed to be found and used easily.
Set a daily, weekly or monthly cap on how much you can deposit into your account. Once the limit is reached, no further deposits are accepted until the period resets. You can reduce your limit at any time — increases require a cooling-off period before taking effect.
Define the maximum net loss you are comfortable with over a set period. When your loss figure reaches the limit you have set, the platform suspends further play for that period. This is one of the most practical controls for managing gambling within your budget.
Cap the total amount wagered across all games and bets within a defined period. Wager limits work alongside deposit and loss limits to give you a complete picture of your gambling activity and keep spend predictable.
Set alerts that notify you when you have been playing for a specified amount of time — 30 minutes, an hour, two hours. These reminders break the flow of play and prompt you to make a conscious decision about whether to continue or stop.
A temporary break from gambling — typically 24 hours, 7 days or 30 days — during which your account is suspended. You can still log in to view your history but no bets can be placed and no deposits processed. Cooling-off periods are ideal when you want a short break without full self-exclusion.
A serious, longer-term tool. Self-exclusion suspends your account for a defined period (commonly 6 months, 1 year or 5 years) or indefinitely. During self-exclusion you cannot access the platform, receive promotional communications or reactivate the account until the exclusion expires.
Responsible gambling means understanding what gambling actually is: a form of entertainment with a built-in house edge. Every casino game, sports market and slot is designed so that the operator makes a margin over time. There is no strategy, system or pattern that reliably overcomes this. Anyone who tells you otherwise is not being honest.
For the vast majority of people who gamble, it remains an enjoyable, occasional activity — like watching a PSL match, playing a mobile game, or going to a cinema. The problem arises when gambling moves from entertainment into compulsion: when it stops being something you choose to do and starts being something you feel you cannot stop.
by9999 takes this reality seriously. The responsible gambling tools on this page are not legal disclaimers — they are genuine platform features designed to be used. We actively encourage every player, whether they are placing a PKR 500 cricket bet from Karachi or a PKR 5,000 live casino session from Lahore, to engage with these tools before they feel they need them.
The most effective responsible gambling behaviour is proactive — setting limits before you start, not after things have gone wrong.
Gambling is not a solution to financial problems. If you are experiencing financial difficulty, gambling is more likely to make your situation worse than better. If you are gambling to recover losses, to pay bills, or to solve a debt problem, this is a warning sign — please read the section on problem gambling signs below and consider using our self-exclusion or cooling-off tools.
The following questions are for self-reflection only. Answering "yes" to several of them consistently may indicate that gambling has moved beyond entertainment for you.
Do you spend more money on gambling than you originally planned, regularly?
Do you gamble to escape stress, anxiety, boredom or personal problems?
Have you ever tried to win back money you have lost by continuing to bet?
Have you hidden gambling activity from family members or close friends?
Have you borrowed money, sold belongings or used bill money to fund gambling?
Do you feel irritable, restless or anxious when you are unable to gamble?
Has gambling caused conflict or distress within your family or relationships?
Have you missed work, study or important commitments because of gambling?
If several of these questions resonate with you, please consider speaking to someone. Activate a cooling-off or self-exclusion through your account settings, or contact our support team who can help you access your account protections quickly.
Problem gambling does not always look like it does in films. It often starts gradually. Recognising the signs early — in yourself or someone you care about — is the first step toward addressing it.
Chasing Losses: Continuing to bet after a loss in order to recover the money. This is one of the most consistent early warning signs and often escalates the problem.
Hiding Gambling: Concealing the amount gambled, the frequency of gambling, or gambling-related financial losses from family members or close friends.
Gambling with Essential Money: Using funds set aside for rent, utility bills, groceries or other necessities to fund gambling activity.
Emotional Gambling: Turning to gambling when feeling low, stressed, lonely or overwhelmed — using it as an emotional outlet rather than deliberate entertainment.
Escalating Stakes: Needing to bet larger and larger amounts to feel the same excitement — a pattern similar to tolerance in substance dependency.
Relationship Strain: Arguments about money, time or behaviour related to gambling; withdrawal from social activities; neglect of family responsibilities in Karachi, Lahore, Islamabad or anywhere else.
Impact on Work or Study: Missing work shifts, deadlines, exams or professional obligations due to gambling sessions or the mental preoccupation gambling creates.
Borrowing to Gamble: Taking loans, cash advances, or using credit facilities with the intention of gambling with the funds — whether from banks, Easypaisa, JazzCash or personal networks.
Account controls are accessible directly through your by9999 account settings panel. You do not need to contact support to apply most limits — you can do it yourself, any time. Here is how the process works for the key tools.
Navigate to your account profile and open the Responsible Gambling or Player Safety section. This is where all limit and exclusion tools are consolidated.
Choose from Deposit Limit, Loss Limit, Wager Limit, Session Reminder, Cooling-Off Period or Self-Exclusion. Each tool has a dedicated interface with clear options.
For limits, specify the PKR amount and time period (daily / weekly / monthly). For cooling-off or self-exclusion, specify the duration. For session reminders, set the time interval.
Deposit, loss and wager limit reductions take effect as soon as you confirm. Increases have a mandatory cooling-off period before becoming active to prevent impulsive changes.
If you want to activate self-exclusion urgently or need immediate account suspension, contact our 24/7 support team via live chat or email. We will act promptly.
Self-exclusion is the strongest account protection tool available. When you self-exclude from by9999, the following actions are applied immediately:
You will not be able to log in to the Platform, place bets, deposit funds or access any betting features for the entire duration of your self-exclusion period.
All promotional emails, bonus notifications and marketing messages are suppressed from the moment self-exclusion is confirmed. You will not receive tempting offers while excluded.
Any real money balance in your account at the time of self-exclusion is preserved. You can request withdrawal of your real money balance before or after the exclusion period — it will not be forfeited.
At the end of a defined exclusion period, reactivation is not automatic. You must actively request reactivation, which includes a mandatory reflection period and, in some cases, a support check-in. Indefinite exclusions require a formal written request and are subject to additional review.
Self-exclusion cannot be undone early. If you choose a 6-month exclusion period, that period runs in full — it cannot be shortened by contacting support or attempting to create a new account. Creating a new account while under self-exclusion is a breach of our Terms & Conditions.
by9999 can activate your account protections immediately. For professional counselling, therapeutic support and independent guidance on problem gambling, the following types of organisations exist. Please seek out a recognised, accredited responsible gambling support organisation in your jurisdiction or one operating in your language.
Licensed therapists and counsellors who specialise in gambling disorder provide confidential, non-judgmental support. Cognitive Behavioural Therapy (CBT) is widely recognised as effective for problem gambling. Seek a qualified practitioner in your city — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar.
Gamblers Anonymous (GA) is an international peer-support fellowship for people affected by problem gambling. GA operates a 12-step programme, group meetings and one-to-one support. It is free, confidential and available internationally. Seek GA or an equivalent peer-support group in your country or online.
Problem gambling is recognised as a mental health condition. Government and private mental health providers in Pakistan offer services that include behavioural addiction support. The Pakistan Association for Mental Health (PAMH) and similar organisations can provide referrals to appropriate practitioners.
Our 24/7 support team is your first point of contact for activating account protections. We can apply self-exclusion, freeze your account immediately, pause deposits or direct you to appropriate external resources. Contact us via live chat or at [email protected]. Urdu language support is available on request.
A note on support organisations in Pakistan: The availability and structure of formal gambling support services in Pakistan is limited compared to some other jurisdictions, in part due to the legal landscape around gambling. This does not mean help is unavailable — mental health practitioners, family counsellors and international online support services (including those reachable via the Gambling Therapy platform operated by the Gordon Moody Association, which is available in multiple languages) can provide meaningful assistance. by9999 encourages users to seek appropriate professional guidance. We do not endorse any specific provider and cannot verify individual practitioner credentials.
by9999 is an adults-only platform. Access is restricted to individuals aged 18 and above — or such higher minimum age as the operator's licensing jurisdiction requires. Age verification is conducted as part of the KYC process for all account holders.
If you share a device with younger family members — whether in Rawalpindi, Multan or anywhere else in Pakistan — you are responsible for ensuring they cannot access your account. The following practical steps are recommended:
Always log out of your by9999 account when you are finished, especially on shared devices or family computers.
Use a strong, unique password for your account and do not share it with anyone, including younger family members.
Enable two-factor authentication on your account for an additional layer of security.
Consider using parental control software on family devices to restrict access to gambling and gaming content.
by9999 will not knowingly allow any person under the age of 18 — or the applicable higher minimum age — to open or use an account. Where we have reasonable cause to suspect that an account holder may be under the required age, we will immediately suspend the account and request age verification documentation.
If a minor is found to have used an account (including by accessing an adult account holder's credentials), the account will be permanently closed. Any winnings attributed to sessions played by a minor are not valid and will be voided. Real money deposits may be returned to the verified account holder subject to investigation.
If you believe a minor has accessed the platform — through your account or any other route — please contact us at [email protected] immediately.
Deposit limits, loss limits, session reminders, cooling-off and self-exclusion are available in your account settings at all times — on any device, at any time of day.
by9999 does not send promotional material to users who are under active self-exclusion or who have opted out of marketing communications. Cooling-off periods also pause bonus-related communications.
Platform data is used to identify accounts that may be showing signs of problem gambling — including rapid loss chasing, dramatic stake escalation or extended session patterns. We may proactively reach out to offer support.
All promotion terms, wagering requirements and conditions are stated clearly before you claim any bonus. We do not hide restrictions in fine print or use misleading promotional language.
Our 24/7 support team treats responsible gambling requests with complete confidentiality and without judgment. We understand that asking for help with a gambling problem takes courage.
This page — and our FAQ, Terms and Privacy Policy — reflect our commitment to giving users the information they need to make fully informed decisions about their gambling activity.
Return to the homepage to explore games and betting, or read our FAQ for quick answers to common questions about account limits, self-exclusion and responsible gambling tools.